If you are dissatisfied with any product, please contact Brite’s customer service department at firstname.lastname@example.org to begin the Return Materials Authorization (RMA) process. This process must begin within 20 days of receipt of the specific product.
Warranty & RMA Support:
For all inquiries or support needs please call or email for Support. Please include the following information:
- Company/Department Name
- Contact Name
- Phone number
- Invoice #
- Quote #
- Reason for contacting Support/Description of issue
Common RMA Queries and Questions
What is the time period where returns will be accepted?
Product returns will be accepted for 30 days after invoice date. No product returns will be accepted after the first 30 days.
Can used products be returned?
All products must be new, unopened, and never installed. Products must be returned in its original package, in resalable condition with all manuals and documentation intact.
Is there a restocking fee?
All products are subject to a 15% restocking fee.
Who is responsible for shipping charges?
All shipping charges will be at the customer’s expense.
What is non-refundable?
All special order products, software, and software licenses are non-refundable.